# An engine shows "No answer"

> Why GetIntel sometimes records No answer for ChatGPT, Perplexity, Gemini or AI Overviews, how it affects your visibility score, and when to worry.

Source: https://getintel.ai/docs/academy/troubleshooting/no-answer/

**No answer** means GetIntel asked the engine but got nothing to read. It is recorded separately and **left out of your scores**, so it never counts as the engine ignoring you.

## Common causes

| Cause | Engines | What to do |
| --- | --- | --- |
| **Google showed no AI Overview** for that search | Google AI Overviews | Nothing. Google doesn't show an AI Overview for every search. |
| **The engine failed or timed out** | Any | Nothing. It is asked again in the next daily scan. |
| **A temporary outage** at the engine | Any | Usually clears within a day. |

## How to check

Open **Prompts** and filter by **No answer**. Look at which engine and which questions.

- **Spread across engines and days:** normal background noise.
- **One engine, every question, several days:** contact support so we can check that engine's collection.
- **Google AI Overviews on specific questions only:** Google simply doesn't show an Overview for those searches. Consider whether a different phrasing is closer to how buyers search.