# How GetIntel measures AI visibility

> Which AI engines GetIntel asks and how often, what recommended, mentioned, absent and open mean, and how position and visibility are calculated.

Source: https://getintel.ai/docs/features/how-measurement-works/

Every number in GetIntel comes from the same raw material: real answers from AI engines to the questions your buyers ask. This page explains how those answers become scores.

## Engines and cadence

| Engine | How often | Plans |
| --- | --- | --- |
| [ChatGPT](/chatgpt-visibility-tracker/) | Daily | All plans |
| [Perplexity](/perplexity-visibility-tracker/) | Daily | All plans |
| [Gemini](/gemini-visibility-tracker/) | Daily | All plans |
| [Google AI Overviews](/ai-overview-tracker/) | Daily | All plans |
| [Claude](/claude-visibility-tracker/) | Weekly (Mondays) | Growth |

The daily scan starts at 9am IST and asks every engine your full set of tracked buyer questions, each one in a fresh, clean session. Brand perception and the technical scan run weekly on their own schedules.

## Answer states

Each answer from each engine is classified into one state for your brand:

| State | Meaning |
| --- | --- |
| **Recommended** | You are named, and named first among all the products in the answer. |
| **Mentioned** | You are named, but another product is named before you. |
| **Absent** | The answer names other products but not you. |
| **Open** | The answer names no product at all. A slot nobody holds yet. |
| **No answer** | The engine returned nothing to read: the call failed, or Google showed no AI Overview. It is never counted as absent. |

<Aside>
"Recommended" is about order, not tone: the brand named first is the one a reader sees as the lead suggestion.
</Aside>

Your brand still counts when AI writes its name a little differently, such as a shortened name, different spacing or a different spelling.

## Position

When you are named, **position** is where you appear among every product the answer names, counting from 1. An average position of 1.4 means you are usually named first or second.

## Visibility

**Visibility** is how often AI names you. For each buyer question GetIntel works out the share of answers that named you (recommended or mentioned), then averages across questions, so a question asked many times does not outweigh the rest.

- **Topic scores** use a rolling 7-day window.
- **Home** shows the period you pick (7 days by default), and its daily chart plots each day's own answers.
- **Share of voice** is your mentions divided by all brand mentions in the same answers.
- **Citations** is the share of answers that link to your own site.

## Head-to-heads and win rate

Separately from buyer questions, GetIntel asks each engine daily to choose between you and a named rival. **Win rate** is how often it picks you. Answers that refuse to pick a side count for neither.