Why is my visibility zero?

A visibility of zero means no answer in the window named your brand. Work through these causes in order: the first ones take seconds to rule out.

1. The scan hasn’t finished

How to check: a new brand or topic shows Collecting data, or Home’s period covers only today.

Fix: wait for the first scans, and set Home to 7 days.

2. Every answer was “No answer”

How to check: open Prompts and filter by No answer. If most answers are there, the engines returned nothing to read.

Fix: no answers are left out of scores. If one engine keeps returning nothing, see An engine shows No answer.

3. Your brand name is set up wrong

GetIntel still counts your brand when AI writes the name a little differently, such as a shortened name, different spacing or a different spelling. A name that is wrong in your settings is a different problem.

How to check: open a few answers in Prompts and compare the name AI uses with the product name in Settings → Product & audience.

Fix: if the settings name is out of date or isn’t the name buyers use, change it there.

4. The wrong country

How to check: read a few answers. Do they talk about another market?

Fix: check your market in Settings → Markets. See Common setup mistakes.

5. The questions don’t match your product

How to check: read your prompts. Would a real buyer of your product ask them?

Fix: improve your product description and Add prompt for the questions buyers really ask.

When zero is expected

A newer or smaller brand in a crowded category often starts at zero: AI names the brands its sources mention most. That is exactly what GetIntel is for. Look at Sources to see which sites AI relies on, and work your Off-Page tasks to get onto them.