Frequently asked questions

The product

What does GetIntel do? It asks the AI engines your buyers use the questions they ask, every day, shows where you are recommended or left out, scores each buyer topic, and turns the gaps into ranked tasks. See the overview.

Which AI engines does it track? ChatGPT, Perplexity, Gemini and Google AI Overviews daily on every plan, and Claude weekly on Growth. See How GetIntel collects data.

Does it read the real ChatGPT, or an API? The real products for ChatGPT, Gemini and Perplexity, and real Google results pages for AI Overviews. Claude is read through Anthropic’s API with web search.

Can I choose which country answers come from? Yes. Each market is a country and a language, picked during setup. Pro and Growth can change it and track several markets.

Can I track several countries or languages? Yes, on Pro and Growth. Each market has its own questions in its language, answers, scores, competitors and tasks. See Markets.

Can I add my own questions? Yes. + Add topic adds a topic with questions written for it, and Add prompt adds a single question. See Topics.

Numbers

Why does ChatGPT say something different when I ask it myself? Your account history, location and plain run-to-run variation all change answers. See How GetIntel collects data.

Why do Home and Topics show different visibility? Different windows and different sets of questions. See Why numbers differ.

How often does data update? AI answers daily; brand perception, the technical scan and Claude weekly; AI crawlers hourly. See Data freshness.

My visibility is zero. Is something broken? Usually not. See Why is my visibility zero?.

Results

How long until I see results? Mentions on sources AI already cites and helpful Reddit replies can show within days to a couple of weeks. New and updated pages usually take a few weeks to a month. See Get recommended in AI search.

What should I do first? Follow Your first week, then use the Weekly plan.

Agents and integrations

Can my coding agent use GetIntel? Yes. Claude Code, Cursor, Codex CLI, Claude Desktop, VS Code, Windsurf, Gemini CLI and any MCP client can connect. See the MCP server.

Does GetIntel change my website? No. It never touches your site. Your own coding agent can make changes you ask for, in your repository, for you to review.

What can I connect? Cloudflare, Google Search Console and Looker Studio. See Integrations.

Plans and billing

Is there a free trial? Yes, 7 days of the full Pro experience on 25 buyer questions. A card is required and nothing is charged until day 8. See Free trial.

Do you have agency pricing? Yes, priced per client. Book a call and we will set it up.

Can I cancel any time? Yes, and your data is kept. See Cancelling and your data.

Is my data safe? Connections are read-only and credentials are encrypted. See Security and data.